This service is only available to guests who book a trip on Outerthere.com. Pickup locations will only be sent to those guests via email. This service is not available to the general public.
After you've booked your shuttle, you will receive an email asking to confirm the trip you're booking your shuttle for.
For your information, we rely on 7-seater minivans with 144 cubic feet of interior space for our shuttle trips. They're able to go places where larger vehicles cannot and provide a more comfortable experience at a lower cost for our small groups than vehicles built for large groups.
That said, the interiors of our vehicles are cleaned and sanitized before every trip by your driver who is also your host. Everyone's temperature will be taken before entering. Face coverings will also be enforced during your ride. And weather permitting, we also keep our windows open (there are 2 in the front and 2 small ones in the back) for circulation. Finally, based on everyone's comfort level, we limit capacity to 5 per minivan. See below for additional safety information.
If you have any questions or concerns about our shuttle rentals, don't hesitate to ask. And hey, it's OK if you do not feel comfortable for any reason, and we won't take offense if it's not right for you.
As you may already know, we have an awesome refund & cancellation policy and your shuttle fee will be refunded instantly when you reply to this email, no questions asked. However, if you change your mind on the day of your pickup or if your temperature is too high the day of your ride and you are not permitted to enter our vehicle by your host, we unfortunately will not be able to refund you.