No Questions Asked Refunds & Cancellations Policy

Updated Dec 2024

To cancel or reschedule your trip, please reply to the confirmation email or Welcome email you received. That's it.

Don't forget to check your spam folder if you don't see it within a few minutes of making your reservation.

Learn what you're eligible for below:

UNDERSTANDING OUR NO QUESTIONS ASKED CANCELLATIONS POLICY

From the moment you make a reservation on Outerthere.com, there are a lot of people and processes involved to provide you with a safe, awesome experience and everything depends on reliable logistics and scheduling.

Occasionally, reservations sell out or need to be canceled. In such cases, we immediately notify you and offer you options, including rescheduling, credit towards other trips, donating your credit, gift cards or an immediate and full refund. That’s our policy.

In other cases, you may be running late, need to cancel, reschedule or switch your reservation. Here's how that breaks down for different types of trips:

ALL TRIPS

You have 24 hours (Members, 48 hours) after you've made your reservation to cancel a trip in order to be eligible to receive a full refund or credit, no questions asked. (See How Credits & Refunds Work below.)

In the event an unexpected circumstance causes you to cancel with less than 72 hours before your trip, any eligible refund or credit minus a 10% service fee will be processed within 21 business days upon request (Members will be processed next business day). Additionally, any add-on reservations for accommodations, camp sites, rentals and/or demonstrations are not eligible for refund or credit.

Any reservations made with any Pass are not eligible for refunds/credits if canceled less than 72 hours before your trip.

See How Credits & Refunds Work below. Reply to your confirmation email for faster service.

LATENESS

Your trip host and/or driver will notify you if they are running late to your meeting location and/or pickup. And if you are running late to a trip or pickup, please notify us and/or your trip host that you're running late, too. Your trip host may be able to wait at their discretion. Thank you.

If you are not able to make it to the meeting destination at the meeting time and miss your trip host and the group, we're sincerely sorry. That sucks. Especially after everything you went through to get there. And we know you don't need any more bad news, but you are unfortunately not eligible to reschedule or receive a credit* or refund for that trip, regardless of the circumstances. This includes Members.

DIRECT SHUTTLES AND MULTI-DAY TRIPS

You have 14 DAYS (Members, 10 days) before your trip to cancel a direct shuttle ride or multi-day trip in order to be eligible to receive a full refund or credit, no questions asked.

You have 10 DAYS (Members, 5 days) before your trip to cancel a direct shuttle ride or multi-day trip in order to receive credit for that trip.

You are not able to book the same or different trip to replace any trip booked with a Sampler Pass.

Reply to your trip confirmation email for faster service.

HOSTED/GUIDED DAY TRIPS

You have 10 DAYS (Members, 5 days) before your trip to cancel a day trip by any trip host in order to be eligible to receive a full refund or credit, no questions asked.

You have 3 DAYS (Members, 1 day) before your trip to cancel a trip by any trip host in order to receive credit for that trip.

You are not able to book the same or different trip to replace any trip booked with a Sampler Pass.

See How Credits & Refunds Work below. Reply to your trip confirmation email for faster service.

HOW CREDITS & REFUNDS WORK

Your credit is usable to reschedule the same trip, book a different trip, add on an amenity for a current or future trip and/or to purchase a Membership, Pass or Gift Card. But please note that your credit will expire after 90 days if not used. So, use it! Most credits are issued within 1 business day. Most refunds are processed within 5 business days (1 business days for Members).

DISCLAIMERS

The owner and operator of this website and its affiliates, partners and listed hosts reserve the right to change or cancel any itinerary or service at any time due to insufficient enrollment, bad weather conditions or other reasons without penalty.

a. If your reservation is cancelled due to inclement weather, dangerous conditions, a catastrophic disruption to a tour operator’s business, and/or public health emergencies, your reservation can be rescheduled, or your deposit will be credited or refunded, no questions asked. Weather-related cancellations are at the sole discretion of your trip host, not you or your weather app. And unless otherwise communicated, all trips occur rain or shine. That said, inclement weather, dangerous conditions, and/or public health emergencies are always a possibility on any outdoor activity, so there is no rescheduling or refunds during your trip or after you've been checked in.

b. In the unlikely event of a life-threatening emergency, participants may be liable for any rescue or evacuation costs incurred either on their behalf or as a result of their actions - depending upon trip location.

c. The participation of any person on any trip/program is continually subject to the discretion of your tour operator, Guides and/or Hosts.

d. No guarantees are made that you will enjoy your experience, including transportation, equipment rentals, destinations, schedules, accommodations, meals and/or trip host. The role of the hosts, guides and other operators is to use their judgement and experience to share with you a rewarding experience. If inclement weather, dangerous conditions and/or public health emergencies creates an unsafe experience - including any unexpected delays - a trip host/guide is empowered to change your schedule, itinerary and/or over planned experience. If time allows and your experience is deemed safe again, your host/guide is empowered to continue with the original experience schedule/itinerary. There will be no refunds, credits or rescheduling if any part of your experience is changed to accommodate safety.

e. If you believe your host/guide to be unprepared, exercising poor judgement or behaving in an unsafe or inappropriate manner, please contact us by replying to your Welcome email at any time to discuss available options.