No Questions Asked Refunds & Cancellations Policy
Updated Jul 2024
From the moment you make a reservation on Outerthere.com, there are a lot of people and processes involved to provide you with a safe, awesome experience and everything depends on reliable scheduling.
Occasionally, reservations sell out or need to be canceled. In such cases, we immediately notify you and offer you options, including rescheduling, credit towards other trips, donating your credit, gift cards or an immediate and full REFUND. That’s our policy.
In other cases, you may be running late, need to cancel, reschedule or switch your reservation. Here's what happens:
1. You have up to 24 hours from the time of your reservation to cancel in order to be eligible to receive a FULL REFUND OR CREDIT*, NO QUESTIONS ASKED. Reply to your confirmation email for faster service.
2. You have up to 60 days from the date of your reservation to cancel a FURTHER OUT reservation in order to be eligible to receive a FULL REFUND OR CREDIT*, NO QUESTIONS ASKED. Reply to your trip confirmation email for faster service.
3. You have up to 35 DAYS from the date of your reservation to cancel a FURTHER OUT reservation in order to RESCHEDULE, SWITCH OR RECEIVE CREDIT* USABLE ANYTIME ON ANY OTHER UPCOMING TRIPS, NO QUESTIONS ASKED. Reply to your trip confirmation email for faster service.
4. You have up to 14 DAYS from the date of your reservation to cancel a Ryde or OutYork reservation, reservations labeled A Day Is Not Enough (formerly Wknd) or Obstacle Course Race reservations that you booked through Outerthere.com in order to be eligible to receive a FULL REFUND OR CREDIT*, NO QUESTIONS ASKED. Reply to your trip confirmation email for faster service.
5. You have up to 7 DAYS from the date of your reservation to cancel a day trip or reservation by any trip host in order to be eligible to receive a FULL REFUND OR CREDIT*, NO QUESTIONS ASKED. If you made your reservation with a Sampler Pass, you will not be able to make replace your reservation with another one. Reply to your trip confirmation email for faster service.
6. You have up to 7 DAYS from the date of your reseervation to cancel a trip reservation by Ryde, OutYork or reservation labeled A Day Is Not Enough (formerly Wknd) in order to RESCHEDULE, SWITCH OR RECEIVE CREDIT* USABLE ANYTIME ON ANY OTHER UPCOMING TRIPS, NO QUESTIONS ASKED. Reply to your trip confirmation email for faster service.
7. Unless otherwise stated in a trip listing or host profile, you have up to 48 HOURS from the date of your trip to cancel a day trip or reservation in order to RESCHEDULE, SWITCH OR RECEIVE CREDIT* USABLE ANYTIME ON ANY OTHER UPCOMING TRIPS, NO QUESTIONS ASKED. If you made your reservation using a Sampler Pass, you will not be able to replace your reservation with another one. Reply to your trip confirmation email for faster service.
8. In the event of UNEXPECTED CIRCUMSTANCES THAT CAUSE YOU TO CANCEL LESS THAN 48 HRS FROM THE DATE OF YOUR RESERVATION, any eligible refund/credit* WILL BE PROCESSED WITHIN 180 DAYS upon request. Please note that you may be charged a small cancellation fee payable to your trip host. Additionally, ANY ADD-ON RESERVATIONS FOR LODGING, CAMP SITES, EQUIPMENT RENTALS AND/OR DEMONSTRATIONS ARE NOT ELIGIBLE FOR REFUND OR CREDIT.
9. Any reservations made with any Passes are not eligible for any refund/credit if canceled less than 48 hours from the date of your reservation. Reply to your trip confirmation email for faster service.
10. If you are running late to a trip, please notify us and/or your trip host that you're running late. Your trip host is able to wait for up to 15 minutes. After, your trip host is authorized to begin their trip. If you are not able to make it on time and miss your trip host, we're sincerely sorry. That sucks. Especially after everything you went through to get there. :-/ And we know you don't need any more bad news, but you are unfortunately not eligible for a credit or refund towards that trip, regardless of the circumstances.
11. The owner and operator of this website and its affiliates, partners and listed hosts reserve the right to change or cancel any itinerary or service at any time due to insufficient enrollment, bad weather conditions or other reasons without penalty.
11a. If your reservation is cancelled due to inclement weather, dangerous conditions, a catastrophic disruption to a tour operator’s business, and/or public health emergencies, your reservation can be rescheduled, or your deposit will be credited or refunded, no questions asked. Weather-related cancellations are up to the host or guide you go with to decide, not you or the weather channel. And unless otherwise communicated, TRIPS ON THE TRIP CALENDAR HAPPEN RAIN OR SHINE. That said, inclement weather, dangerous conditions, and/or public health emergencies are always a possibility on any outdoor activity, so THERE IS NO RESCHEDULING OR REFUNDS FOR TRIPS WHEN YOU ARE ALREADY OUT THERE IN THE FIELD.
11b. In the unlikely event of a life-threatening emergency, participants may be liable for any rescue or evacuation costs incurred either on their behalf or as a result of their actions - depending upon trip location.
11c. The participation of any person on any trip/program is continually subject to the discretion of your tour operator, Guides and/or Hosts.
11d. No guarantees are made to experience specific experiences, routes, gear, locations, etc. The role of the hosts, guides and other operators we work with is to use their judgment and experience to share with you a rewarding experience. If an unsafe situation arises and/or any unexpected delays occur, the host/guide makes the final decision and may immediately change plans and get everyone back to safety. There will be no refunds or rescheduling for this type of event. However, if time allows, your host/guide can decide if it is safe to make another attempt at the activity. If you believe your host/guide to be unprepared or behaving in an unsafe or inappropriate manner, please contact us by replying to your Welcome email after your trip to discuss available options.
*Your credit will expire after 90 days if not used.
