No Questions Asked Refunds & Cancellations Policy


Updated Jan 2023

We pride ourselves in being the best tour operators, in being able to deliver quality experiences thanks to our highly trained Trip Hosts, who have years of experience and are passionate about your safety and satisfaction.

We also work with 3rd party operators that have above-average safety protocols, safe, modern gear rentals, and that are fully insured. And we invest to vet each one to assure that if they're listed on our calendar, you'll have an amazing experience.

From the moment you make a reservation, there are a lot of people and processes involved to provide you with a safe, awesome experience and everything depends on reliable scheduling. Occasionally, trips sell out or need to be canceled. In such cases, we immediately notify you and offer you options, including rescheduling, credit towards other trips, donating your credit, giftcards or an immediate and full REFUND. That’s our policy.

In other cases, you may need to cancel, reschedule or switch your trip, and that’s OK. Here's what happens:

You have up to 60 days from date of your trip to cancel a FURTHER OUT international trip reservation in order to be eligible to receive a FULL REFUND OR CREDIT, NO QUESTIONS ASKED. Reply to your trip confirmation email for faster service.

You have up to 35 DAYS from date of your trip to cancel a FURTHER OUT international trip reservation in order to RESCHEDULE, SWITCH OR RECEIVE CREDIT USABLE ON ANY OTHER FUTURE TRIPS FOREVER, NO QUESTIONS ASKED. Reply to your trip confirmation email for faster service.

You have up to 14 DAYS from date of your trip to cancel a Wknd! Trip or Obstacle Course Race reservation you booked through us in order to be eligible to receive a FULL REFUND OR CREDIT, NO QUESTIONS ASKED. If you reserved this trip using an Annual Pass, Season Pass or Ryde Pass, you'll be able to book the same trip again. Reply to your trip confirmation email for faster service.

You have up to 7 DAYS from date of your trip to cancel a day trip reservation in order to be eligible to receive a FULL REFUND OR CREDIT, NO QUESTIONS ASKED. If you reserved this trip using an Annual Pass, Season Pass, Ryde Pass or Hiking Pass, you'll be able to book the same trip again. If you reserved this trip with a Sampler Pass, you will not be able to book another trip to replace this trip. Reply to your trip confirmation email for faster service.

You have up to 7 DAYS from date of your trip to cancel a Wknd! Trip reservation in order to RESCHEDULE, SWITCH OR RECEIVE CREDIT USABLE ON ANY OTHER FUTURE WKND TRIPS FOREVER, NO QUESTIONS ASKED. If you reserved this trip using an Annual Pass, Season Pass or Ryde Pass, you will not be able to book another trip to replace this trip. Reply to your trip confirmation email for faster service.

You have up to 48 HOURS from date of your trip to cancel a day trip reservation in order to RESCHEDULE, SWITCH OR RECEIVE CREDIT USABLE ON ANY OTHER FUTURE TRIPS FOREVER, NO QUESTIONS ASKED. If you reserved this trip using an Annual Pass, Season Pass, Ryde Pass or Hiking Pass or Sampler Pass, you will not be able to book another trip to replace this trip. Reply to your trip confirmation email for faster service.

In the event of UNEXPECTED CIRCUMSTANCES THAT CAUSE YOU TO CANCEL ANY TRIP LESS THAN 48 HRS FROM THE DATE OF YOUR TRIP, any eligible refund/credit WILL BE PROCESSED WITHIN 180 DAYS or sooner upon request, NO QUESTIONS ASKED. PLEASE NOTE THAT ANY ADD-ON RESERVATIONS FOR LODGING OR CAMP SITES ARE NOT BE ELIGIBLE FOR REFUND OR CREDIT. Trips reserved on any Passes are not eligible for any refund/credit if canceled less than 48 hours from the date of your trip. Reply to your trip confirmation email for faster service.

MORE FINE PRINT

The owner and operator of this website and its affiliates and partners reserve the right to change or cancel any itinerary or service at any time due to insufficient enrollment, bad weather conditions or other reasons without penalty.

  • If the day is cancelled due to inclement weather, dangerous conditions, a catastrophic disruption to a tour operator’s business, and/or public health emergencies, the day can be rescheduled, or the deposit will be credited or refunded, no questions asked. Weather cancellations are up to the host or guide you go with to decide, not you or the weather channel. And unless otherwise communicated, TRIPS ON OUR CALENDAR HAPPEN RAIN OR SHINE. That said, inclement weather, dangerous conditions, and/or public health emergencies are always a possibility on any outdoor activity, so THERE IS NO RESCHEDULING OR REFUNDS FOR TRIPS WHEN YOU ARE ALREADY OUT THERE IN THE FIELD.

  • In the unlikely event of a life-threatening emergency, participants may be liable for any rescue or evacuation costs incurred either on their behalf or as a result of their actions - depending upon trip location.

  • The participation of any person on any trip/program is continually subject to the discretion of your tour operator, Guides and/or Hosts.

  • No guarantees are made to experience specific experiences, routes, gear, locations, etc. The purpose of the tour and activities operators we work with is to use their judgment and experience to share with you a rewarding experience. If an unsafe situation arises and/or any unexpected delays occur, the tour guide makes the final decision and may immediately change plans and get everyone back to safety. There will be no refunds or rescheduling for this type of event. However, if time allows, your guide can decide if it is safe to make another attempt at the activity. If you believe your tour guide to be unprepared or behaving in an unsafe or inappropriate manner, please contact us by replying to your Welcome email after your tour or activity to discuss available options.