I booked a trip. Why haven't I received any details?
All the details about your trip - including the most up-to-date weather, packing list and itinerary (especially for pickups) - lands in your inbox 72 hours prior to your trip date.
The sender will be "Al at Outerthere" and the subject of the Welcome email will be "Welcome to [name of trip]" and is only sent from info@ outerthere.com.
Here's what it'll look like in your inbox:
Please make sure you let your Gmail/iPhone know that this sender and email address are important.
Additionally, you should have received a confirmation for your reservation and a separate Thank You email with the subject, "You've reserved a trip on Outerthere!"
If your trip is within 72 hours and you still haven't seen any emails from us, please check your spam folder or "newsletters" folder in Gmail.
In the meantime, if you have any questions, ask us in the chatbox here or reply to any email you've received from our official email, info@ outerthere.com.