Updated Nov 2023
Will I receive a physical pass in the mail? No. Your pass is not a physical pass.
How do I use my Pass? Upon purchase of your Pass, you will receive a Welcome email that includes an individual code specific to you. Apply that code at checkout when you book your trip from your account any time while your Pass is active and your eligible trip goes to $0.
What's the best pass for me or my loved one? If you're not about making commitments, consider getting a Sampler Pass. Or don't go alone. Get the Companion Pass! Or, get a Gift Card for yourself or your friends/fam and let them figure out for themselves why your outdoorsy fam is so awesome.
What if I change my mind about my Pass? You are eligible for a full refund only BEFORE you book your first trip. We have a No Questions Asked Cancellation and Refund Policy and it works similar when you book trips with your Pass. See fine print below.
What if I reserved a trip, but you added something cooler? Can I swap out? Yes, you may swap trips with your Sampler Pass Plus. However, depending on when you're swapping, the No Questions Asked Cancellation And Refund Policy applies, with differences specific to the type of Pass you have. You may not swap trips with a Sampler Pass.
What if I really love a trip and want to do the same trip twice? Go ahead. Book it twice.
What if the trip I booked gets canceled or rescheduled? Most trips appear on this website at least twice (or more) per season. On the rare occasion one or both are canceled, you will be extended credit towards the same or similar trip AFTER your Pass expires.
What if I need to cancel a trip that I've signed up for? This depends on when you cancel. Learn more about deadlines specific to the type of Pass you have from the No Questions Asked Cancellation And Refund Policy. The good news is that if you have a Sampler Pass, you're able to cancel any time for any reason. However you will not be able to reserve any other trip. You are not allowed to donate trips you're not able to attend.
What if I'm traveling or have an emergency and can't use my Pass? Your Sampler Pass never expires. Use it whenever it's the right time for you.
THE FINE PRINT: Passes are not physical passes. Upon purchase of your Pass, you will receive a Welcome email that includes an individual code. Apply that code at checkout when you book your trip with your account any time while your Pass is active. Your code will change your final balance in your shopping cart to $0 as long as your Pass is valid. It is only valid through Outerthere.com and is not valid with individual tour operators or at destinations.
Trips booked with Passes are non-refundable. However, if any activity you booked with your active pass gets rescheduled or canceled due to legal shelter-in-place requirements, medical emergencies, dangerous weather conditions or any other inability to use your Pass (including if you have any family or medical emergencies or travel), just reply to your Welcome email. You cannot apply your Pass retroactively to trips you've already booked at their regular prices.
You must create an account to use your code. There are no blackouts with your Pass - use any time there's a trip on our calendar, including holidays. Unless otherwise stated, your Pass excludes admission fees for destinations or events (i.e. ski resorts, water parks, obstacle races). Your Pass is only for you and you cannot transfer your Pass to someone else. You cannot donate trips to other guests.
You will be required to fill out Health Screeners, Releases, Waivers and adhere to Covid and safety protocols for each trip you book.