Passes FAQs


Will I receive a physical pass in the mail? No. Unlimited Adventure Passes are not physical passes. You will receive a Welcome email with a code specific to you. Apply this code at checkout and your eligible trip goes to $0. 

How do I use my Pass? Upon purchase of your Pass, you will receive a Welcome email that includes an individual code. Apply that code at checkout when you book your trip from this website with your account any time while your Pass is active. 

What's the best pass for me or my loved one? If you find yourself looking at the calendar on this website and thinking, I want to try everything, you should definitely consider an Annual Pass. If you're just looking to get out every now and then on specific types of trips (like hikes), you should consider the Hiking Pass that let you try the full breadth of that activity. And if you're interested in a sample, consider the Superquick Pass or a Gift Card

What if I change my mind? You are eligible for a full refund only BEFORE you book your first trip from this website. We have a No Questions Asked Cancellation and Refund Policy and it works similar when you book trips with your Pass. Although we cannot extend a full refund for your entire Pass AFTER you've booked your first trip, you're able to cancel any Pass after 3 months. However, if you cancel early, you'll be charged the full price for all the trips you signed up for and attended. See details below. 

What if the trip I booked gets canceled or rescheduled? Most trips appear on this website at least twice (or more) per season. On the rare occasion one or both are canceled, you will be extended credit towards the same or similar trip AFTER your Pass expires.

What if I'm traveling or have an emergency and can't use my Pass? You are able to Pause your Pass for up to 3 months. When you're ready to reactivate, your Pass will continue to work for its remaining time. 

THE FINE PRINT: Unlimited Adventure Passes are not physical passes. Upon purchase of your Pass, you will receive a Welcome email that includes an individual code. Apply that code at checkout when you book your trip with your account any time while your Pass is active. Your code will change your final balance in your shopping cart to $0 as long as your Pass is valid. It is only valid through Outerthere.com and is not valid with individual tour operators or at destinations. 

Pass activation starts from the day you buy and automatically renews every year or until you cancel. Passes are non-refundable. However, if any activity you booked with your active pass gets rescheduled or canceled due to legal shelter-in-place requirements, medical emergencies, dangerous weather conditions or any other inability to use your Pass (including if you have any family or medical emergencies or travel), just reply to your Welcome email to Pause your Pass until circumstances allow you to enjoy your Pass again. You will be able to utilize your Pass for its full value after a Pause as soon as you're able to. However, you may only Pause for 90 days before your Pass reactivates. You cannot apply your Pass retroactively to trips you've already booked at their regular prices. You cannot book trips that are scheduled after you cancel your Pass.

You must create an account to use your code. There are no blackouts with your Pass - use any time there's a trip on our calendar, including holidays. Your Annual Pass includes overnight lodging (1-night) on all select overnight trips, as well as admission fees for destinations (i.e. state and national parks, ski resorts, water parks, obstacle races), and access to Scouting Trips. Your other Passes do not. Your Annual Pass excludes international trips. Your Pass is only for you and you cannot transfer your Pass to someone else.

You will be required to fill out Health Screeners, Releases, Waivers and adhere to our Covid and safety protocols for each trip you book. If you opt for a monthly payment subscription, you will be billed at the beginning of your billing cycle (usually the 1st of every month) and agree to commit to keeping your Pass for a non-refundable 3 months. If you cancel your Pass after 3 months, you will retroactively charged the full price for all trips you booked and attended. If you opt for installment payments (up to 4), sorry fam, but you cannot cancel your Pass and are not eligible for refunds either.